Terms and Conditions

1.1. These Terms and Conditions govern the mutual rights and obligations between the seller (Jakub Sokol, Sportovní 158, Staré Hradiště 533 52, Czech Republic) and the buyer via the Vexx Watch Atelier online store.

1.2. These terms define the rights and obligations for the purchase of hand-modified and custom-assembled mechanical timepieces (Seiko Mods).

2.1. Buyers can place orders directly or through their customer account.

2.2. All data provided when placing an order must be true and accurate.

3.1. The purchase contract is concluded upon confirmation of the order by the seller.

3.2. The buyer acknowledges that the watches offered are hand-assembled and custom-built pieces utilizing original Seiko automatic movements and premium aftermarket components.

4.1. Payments are processed securely online by card via Stripe (including Apple Pay and Google Pay).

4.2. The purchase price is payable immediately upon submitting the order.

5.1. Goods are delivered via Packeta (Zásilkovna).

5.2. In-stock models are dispatched within 2 working days. Made-to-order models and custom builds are assembled and dispatched within approximately 14 days.

5.3. Upon receipt, the buyer is obliged to inspect the packaging and report any damage immediately.

6.1. Custom Goods, Pre-Orders, and Made-to-Order Models (§ 1837(d) Civil Code): IMPORTANT NOTICE: Pursuant to Section 1837(d) of Act No. 89/2012 Coll. (Civil Code), there is NO right of withdrawal without giving a reason within 14 days for goods customized according to the consumer's wishes or tailored for their person. This provision applies to all custom builds, watches assembled via configurator or individual inquiry, and all watches purchased as a PRE-ORDER or labeled "On order" (including pre-orders placed during launch promotions). These timepieces are hand-assembled, fitted with selected parts, and finished individually based on the specific order of the buyer.

6.2. In-Stock Models: The right of withdrawal within 14 days applies EXCLUSIVELY to finished in-stock models that were available in stock at the time of purchase and were not subject to custom assembly or pre-ordering.

6.3. Condition of Returned Goods and Diminished Value (§ 1833 Civil Code): Goods must be returned complete, unworn, undamaged, and in original packaging. The consumer is liable for any diminished value resulting from handling beyond what is necessary to establish the nature and characteristics of the goods. If goods are returned damaged, scratched, with loose components (e.g. fallen hands), or showing signs of drops or careless handling, the seller is entitled to deduct the costs of professional watchmaking repair and restoration from the refunded purchase price.

7.1. Nature of Mechanical Watches: The watches are equipped with mechanical automatic movements. Natural characteristics of mechanical movements, including standard manufacturer accuracy tolerances (approx. -20 to +40 seconds/day), stepping frequency of the second hand (21,600 bph / 6 ticks per second), and natural winding rotor sound, do not constitute defects.

7.2. Warranty Exclusions (What is NOT covered): The warranty does not cover:

a) mechanical damage caused by external force, drops, impacts, vibration, or careless handling;

b) detachment, shifting, or falling off of watch hands, indices, or dial elements caused by mechanical shock, impact, or drops;

c) water ingress caused by improperly screwed-down or unseated crowns, or water exposure beyond specifications;

d) unauthorized disassembly, opening of the case, or modifications by the buyer or third parties;

e) normal wear and tear (hairline scratches on case, crystal, bezel, or bracelet).

7.3. Claim Resolution – Statutory Priority of Repair (§ 2169 Civil Code): In case of a covered defect, the buyer is primarily entitled to free removal of the defect via professional repair. The buyer has no right to demand a refund/withdrawal if the seller can remedy the defect by repair without undue delay.

7.4. Shipping for Claims: Goods must be physically sent for inspection. In case of an approved warranty claim, reasonable shipping costs (cheapest standard shipping - Packeta) are reimbursed. For unjustified claims (e.g. drop damage), all shipping and diagnostics costs are borne by the buyer.

8.1. Governed by the laws of the Czech Republic.

8.2. Out-of-court dispute resolution is handled by the Czech Trade Inspection Authority (ČOI) at https://adr.coi.cz.

8.3. These terms become effective upon publication.