Claims and Returns
Warranty & Mechanical Watch Specifics
We provide a 24-month warranty on manufacturing and material defects. Mechanical automatic movements have a natural accuracy tolerance (typically -20 to +40 s/day) and a stepping second hand (21,600 bph), which are inherent movement characteristics, not defects. The warranty does not cover normal wear and tear, careless handling, water ingress due to an unsecured crown, or mechanical damage (drops, strong impacts, or hand detachment caused by shock).
Returns (Right of Withdrawal)
Custom builds, pre-orders, and made-to-order models: Pursuant to Section 1837(d) of the Czech Civil Code, the 14-day return period does NOT apply to custom-built watches, configured pieces, watches purchased as a pre-order, or timepieces tailored to individual customer specifications (assembled individually upon order).
In-stock catalog models: Standard in-stock models can only be returned within 14 days if completely unworn, undamaged, and in original packaging. If goods are returned damaged (e.g. drop marks, scratches, or loose hands), the buyer is liable for diminished value and repair costs will be deducted from the refund (§ 1833 Civil Code).
How to proceed with a warranty claim
- In case of a defect, contact us at info@vexxwatch.cz with a description. In accordance with Section 2169 of the Civil Code, warranty claims are primarily resolved via free repair. A refund is not available if the defect can be repaired.
- The watch must be safely packed and shipped for physical inspection (standardly via Packeta). Claims cannot be diagnosed or approved remotely.
- For approved warranty claims, we will repair and test the watch in our workshop and send it back free of charge. Reasonable return shipping costs (cheapest standard Packeta) will be reimbursed.